Berlin Heritage Inn

We have stayed here a few times because they are pet friendly and have never had an issue but I wasn’t pleased with our recent stay. There were hairs in the bathtub when we got there and I happened to look under one of the beds and was shocked at the amount of hair, both human and pet, and dirt that was under one of them. It clearly hadn’t been cleaned under in quite a while. There were also only 3 bath towels for 5 people, which I thought was strange.

Those people are not right. I was in the room for about 5 mins max. Got an emergency call and had to leave. Turned my key back in and asked about a refund or partial refund. Then called them after about an hour or so and she had to check the room. She called me back and told me no because there was water ran in the sink and a mark pillow. I sat on bed for a minute. Nothing was disturbed. She said black mark on headboard. Never went it . So it must have been dirty when I got there. I don't think it right to charge almost $170 and not get some reimbursement when you have an emergency come up.

Disappointing Experience Due to Noise and Lack of Management Intervention I recently stayed at Hotel Berlin, Heritage Inn, and unfortunately, my experience was marred by the disruptive behavior of a group of teenagers occupying multiple rooms. Throughout the night, they played, walked loudly, and raised their voices, depriving me of a peaceful stay. Despite bringing this issue to the attention of the night manager, the only solution offered was to relocate to another room upon my request. Regrettably, the manager failed to address the disruptive behavior of the teenagers or take measures to ensure the comfort of the guests. Furthermore, this incident led me to reflect on broader societal issues. It seems that there is a concerning trend where individuals neglect to assert their rights and respect fundamental values. The lack of accountability for one's actions and a decline in basic courtesy contribute to an environment where everyone acts without consideration for others. In conclusion, my stay at Hotel Berlin, Heritage Inn, was disappointing due to the disturbance caused by inconsiderate guests and the inadequate response from the management. On the positive side, the rooms were well-maintained, impeccably clean, and the location was excellent.

The front desk clerk was a bit abrupt with us. We didn't realize when we booked our room that we would be in the carriage house (a different location down the road). There was no ice available, just a tiny refrigerator on the floor. The room was clean, but very small. Breakfast was microwavable sandwiches, omelettes and hash brown. For the amount of money we paid, we were quite disappointed.